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Posts by Marcus Blankenship

Chapter 7: How to Manage Your Clients

Operating an agency is an experience that falls somewhere between elation and enduring the business end of a fire hose. In either case, those comfortable days of answering for the quality for your work–and only your work–are gone. You are now the point person for scheduling, deadlines, workflow, quality, team relationships, and a whole lot…

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Chapter 3: Putting Down the Tools

Yes, we’ve all done it. I’ve done it. My previous managers have done it. And most likely, it’s the default setting for many battle-worn team leads. In those crisis moments when expectations are high, everything is going off the rails, and the deadline was yesterday, all new tech agency owners will utter one fateful sentence.…

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